Reservation Deposit and Rental Payments
An advance payment of fifty percent (50%) of the property rental rate and a sixty dollar ($60.00) non-refundable reservation processing fee, exclusive of applicable taxes, is required to confirm all reservations within three (3) days of making the initial reservation. If this payment is not received, your reservation will be cancelled. The remaining fifty percent (50%) of the rental fee and applicable taxes must be received within thirty (30) days prior to arrival date.
Reservations made less than thirty (30) days prior to arrival date will require the entire amount of the property rental rate, the non-refundable reservation fee, and applicable taxes to be paid in full at the time the reservation is made.
Reservations made prior to January 31st of the following year require a payment guarantee to hold the property. The payment guarantee required is three hundred dollars ($300.00), five hundred dollars ($500.00) or one thousand dollars ($1,000.00) depending on the property rental rate. We will contact you before Jan. 31 to inform you of the new season’s rates. At this time, you have the following options: 1.) You can cancel the reservation and receive 100% of your payment guarantee refunded. The $60 reservation fee will be forfeited. 2.) You can pay a deposit of 50% of the rate to hold your reservation. The payment guarantee will be credited toward your deposit. This reservation is not confirmed until the required advance payment of 50% of the property rental rate is paid. When the deposit is paid, you will be offered CSA Travel Protection. If CSA Travel Protection is not purchased and you have to cancel your reservation after you paid your deposit, your money will not be refunded unless the property is re-rented for the same period, less $75.00 Cancellation and $60 Reservation Fee. Please see the sections on “CSA Travel Protection” and “Cancellation of Reservations.” The remaining 50% is due 30 days before the date of your reservation. If your reservation is less than 30 days from Jan. 31, 100% of rental rate is due.
An Event Fee in the amount of one thousand five hundred dollars ($1,500.00) will be charged to reservations planning events (ex. weddings, receptions, etc). This is non-refundable and is necessary for property upkeep and housecleaning. An Event Addendum form is also required to be completed and returned to our office. Events booked after 8/1/06 must adhere to the Maximum Guest Limits for the specific rental property. Damages may be collected for violations of Maximum Guest Limits.
Rates are subject to change without notice and all rentals are subject to Florida state and local tax. Payment is accepted by credit card, check or money order. Royal Beach & Golf Resorts will collect a Returned Check Fee of $50.00 for any payment by check that is returned for insufficient funds.
Damage Security
In lieu of a Damage Security payment, a credit card number is required to guarantee no damages, theft, and that all policies and conditions are followed. The Damage Security is protected with a hold against your credit card and is activated on the scheduled arrival date. The amount held is 20% of the published rental rate for the property you are renting up to a maximum of $2,500.00 based on the property.
All rental properties are inspected and inventoried prior to and after each occupancy. Please report any damage found in the property immediately upon check-in, otherwise you may be charged for the amount necessary to repair damages.
Royal Beach & Golf Resorts reserves the right to charge the credit card, or cards, on file: 1) To reimburse expense incurred to repair damage or replace missing items; 2) To pay for extra cleaning, if necessary; or 3) For any other charges incurred for violations of the Rental Policy as a result of your stay. By signing this agreement, you waive your right to dispute any charges that are made to your credit card.
The credit card provided will not be processed for payment without proper notification and provided the following:
- No damage was done to the property or its contents during your stay.
- All debris, garbage and discards are disposed of properly in designated containers located outside the rental.
- Soiled dishes are placed in the dishwasher and cleaned.
- Property is left in neat condition upon departure, furniture is not re-arranged and items are not missing.
- All windows and doors are locked upon departure and issued keys are returned to rental office.
- There are no violations of rental policies and/or conditions.
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If expenses are incurred to repair damage, replace missing items, additional housekeeping services, or any other violation of the Guest Rental Agreement as a result of your stay, Royal Beach & Golf Resorts reserves the right to charge the provided credit card for these expenses.
Travel Protection Insurance
Royal Beach & Golf Resorts has partnered with CSA Travel Protection. The plan is optional but we strongly recommend it. In case of any unforeseen events, this insurance helps protect your vacation investment. Your purchase of CSA Travel Protection is calculated at 6.5% of the rental rate plus reservation fee and taxes. It is automatically calculated and added to your rental rate upon booking. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE NO REFUNDS WILL BE GIVEN. You can decline the coverage by signing the waiver attached to this agreement and returning it to Royal Beach & Golf Resorts within 10 days of receipt. PLEASE NOTE THAT THIS INSURANCE WILL BE NON-REFUNDABLE 10 DAYS AFTER YOU HAVE PAID YOUR DEPOSIT. Questions concerning CSA Travel Protection can be obtained by reviewing the certificate of insurance on their website www.vacationrentalinsurance.com or calling 800-554-9839.
Cancellation Policy
Please contact our office as soon as possible in the event you must cancel, change dates or properties. Cancellation of a confirmed reservation is required in writing by mail, e-mail or fax. We will only refund your advance/final rental payments if the property is re-rented for the same period, less $75.00 cancellation and $60.00 reservation fees. Royal Beach & Golf Resorts will do everything it can to accommodate date and property changes. Once your reservation has been confirmed any cancellations, date or property changes will be subject to this cancellation policy. TO PREVENT LOSS OF RENTAL PAYMENTS WE STRONGLY RECOMMEND PURCHASING CSA TRAVEL PROTECTION.
Hurricane Policy
In the event of a hurricane or tropical storm, Royal Beach & Golf Resorts will receive evacuation instructions from the National Hurricane Center and our local governing officials. If the “Mandatory Evacuation” order is given, full and /or partial refunds will only be given by CSA Travel Protection. Cancellations, late arrivals or early departures for any reason (including weather) do not warrant any refund of rental payments or deposits from Royal Beach & Golf Resorts.
Property Assignments
In rare instances, we have been in a position where a reserved property has become unavailable; therefore we reserve the right to change your reservation to equivalent or better accommodations.
Linen/Housekeeping Service
Your vacation property will be cleaned to quality standards prior to your arrival and after your departure. You will be responsible for cleaning during your stay and for leaving the property in good condition at check-out. We respectfully request your awareness and appreciation of the property owners; please treat the vacation accommodation with the care you would your own. Laundry facilities are provided either in the rental property or on the grounds. The accommodation will be stocked with a starter supply of trash liners, toilet paper, bath soap and dishwasher soap. Extra needed items are the responsibility of the guest. Bed and bath linens are furnished and are not to be removed from the property. Remember to bring your own beach towels. Any damages will be charged from your credit card per the Damage Security Section.
Pets
Pets are not allowed unless you have confirmed your reservation at a pet-friendly property. If evidence of a pet is found inside the property or on the premises, you will be vacated immediately with no refund of rental payments. Additional charges will be assessed for cleaning, disinfecting and professional flea treatment which will be deducted from the Damage Security. Pet-friendly properties require a non-refundable pet fee, up to $250.00.
Smoking
Smoking is strictly prohibited inside non-smoking rental properties. If evidence of smoking is found inside the property, charges will be assessed for necessary deodorizing and additional cleaning. These charges will be deducted from your credit card per the Damage Security section.
Family Oriented Vacation Properties
Royal Beach & Golf Resorts will not honor rentals of vacation properties to vacationing students or individuals under the age of twenty-five (25) without a responsible parent for every four (4) persons under the age of twenty-five (25). The parent(s) must occupy the rental property during entire confirmed rental period. Reservations must be made and confirmed by an adult over the age of twenty-five (25). Violators will be evicted and all rental payments and damage deposits will be forfeited. Reservations made under false pretense will be null and void and check-in will not be allowed. This policy includes reservations made by parents who do not check-in and/or who leave overnight during confirmed rental period. Any damage will be charged against your credit card per the Damaged Security section.
Occupancy Guidelines
The maximum number of guests per property is based on the individual properties’ ability to safely and comfortably accommodate our guests. If the maximum occupancy is exceeded, you will be asked to vacate the property forfeiting all rental payments. This information can be found on your confirmation letter.
Property Furnishings, Equipment, and Utilities
All rental properties have fully equipped kitchens, televisions, central heating and air-conditioning, and telephones. Royal Beach & Golf Resorts cannot guarantee these or other appliances. We will do our best to have malfunctions repaired as soon as possible. Locked closets are maintained by homeowners for personal use. Please respect these areas. No compensation will be given for temporary outage of electricity, gas, water, and cable or telephone service. Outages will be reported immediately and every effort will be made to have them restored as soon as possible. The operation and maintenance of these utilities is completely out of the control of Royal Beach & Golf Resorts.
Key Policy
Property keys and pool keys and/or passes (when applicable) are provided at check-in and must be returned to the rental office at check-out. A charge of $25.00 will be deducted from your credit card per Security Deposit section for each key not returned. If you are locked out of your accommodation during normal business hours, please contact our rental office at (850) 534-0841. If it is after business hours, please contact our Emergency After-Hours telephone number (850) 685-9276. A representative from Royal Beach & Golf Resorts will meet you at the rental office to provide assistance. A fee of $40.00 will be charged for this service.
Swimming Pools
In-ground swimming pools may cause an inherent risk to renters and guests (including children). As the renter, you accept the risk of the pool and specifically agree that no minor children will swim in the pool without continuous adult supervision. Renters and guests (including children) will use the pool only in a safe manner and will undertake no acts, which might risk injury or death in the use of the pool. The renter assumes full control and full responsibility for the use of the in-ground swimming pool during confirmed rental period. It is against the law to disarm pool alarms installed for the safety of your family and guests. These alarms are located at the property entry/exit door leading to the pool area.
Beach Safety
Please be aware and follow the Beach Flag Warning System for swimmers and surfers at all times. They are positioned at all public beach accesses with the description posted at the entrance of the access. Please also refer to the Beach Flag Warning System magnet that is located on the refrigerator within the rental property. It is vital to the safety of you and your family that you understand and adhere to the warning system. The absence of flags does not assure safe waters.
Agency Disclosure
Property owners and Royal Beach & Golf Resorts will not be held responsible for acts of theft, vandalism, or other damages to guests’ personal property or items left at the vacation property. If an item has been accidentally left at the property, please contact Royal Beach & Golf Resorts as soon as possible and every effort will be made to mail it to your home. Shipping costs are the responsibility of the renter.
Representatives of Royal Beach & Golf Resorts and/or owners may enter the premises at any reasonable time to make repairs or for inspection of property. Properties may not be sublet.
Check In / Check Out
Check in begins at 4:00 PM Central Standard Time.
Our Rental office is open until 6:00 PM, Monday thru Friday, until 5:00 PM on Saturday.
Check out is at 10:00 AM. No exceptions!
AFTER HOURS INSTRUCTIONS :
An After Hours Key Box is located outside the side office door (in-between buildings). In the event of a late arrival, your key packet will be placed inside the key box. The keys and directions to your vacation destination will be in the After Hour Arrival Box.
Guest Acknowledgement must be signed and returned to Royal Beach & Golf Resorts
before confirmation of reservation is granted.
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